Privacy and Cookie Policy

1. Introduction

At MUVD ApS, we take your data privacy seriously and continuously work to maintain a high level of security and confidentiality. This policy outlines how we collect, use, and protect your personal data, as well as the rights you have in relation to this. It is important that you read and understand this policy, so you feel confident in how we handle your data. If you have any questions, you are always welcome to contact us.

2. Processing of Personal Data

What is personal data?
Personal data refers to any information relating to an identifiable individual. This includes names, addresses, IP addresses, and images that can be linked to a person through technological means. Any handling of such data – including collection, storage, editing, and deletion – is considered processing.

Who is responsible for the personal data we collect?
MUVD ApS
CVR: 44997894
John F. Kennedys Plads 3, 9000 Aalborg

3. What Information Do We Collect?

We collect and process the following types of data:

• Contact details (name, email, phone number, address).
• User behavior on the website.
• Payment information.
• Purchase details (e.g., ordered products, delivery address).

4. Purpose of Processing

We process your data for the following purposes:

• Managing purchases and deliveries (including complaints and returns).
• Customer service and support.
• Communication regarding products, services, and offers.
• Improving the user experience on our website.
• Compliance with legal obligations.

Legal basis:
Processing is necessary to fulfill the purchase agreement made at the time of your order. If the required information is not provided, we cannot complete the order.

Storage period:
Your data will be retained until the purchase has been completed and for up to 36 months thereafter to handle any subsequent claims or inquiries.

5. Sharing of Personal Data

We only share your data with third parties when necessary to provide our services (e.g., payment and shipping providers) or when required by applicable law.

6. Security and Storage

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, and misuse. Data is stored only as long as necessary to fulfill the purposes for which it was collected.

7. Use of Cookies

Our website uses cookies to ensure an optimal user experience. Cookies are used, for example, to analyze user behavior and personalize content. You can change your cookie settings at any time in your browser.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: You may request access to the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to restriction: You may request a restriction on processing, e.g., while we verify data accuracy.
• Right to object: You may object to our processing of your data, particularly in relation to direct marketing.
• Right to data portability: You may request the transfer of your data to another data controller, where technically feasible and automated.
• Withdrawal of consent: You may withdraw your consent at any time, e.g., regarding newsletters.

Please note that some rights may be restricted due to legal obligations, such as accounting or consumer law.

9. Changes to This Policy

This policy may be updated from time to time. The current version is always available on our website.

10. Contact

If you have questions about our data processing or wish to exercise your rights, you can contact us at:

MUVD ApS
📧 support@muvd.com
📍 John F. Kennedys Plads 3, 9000 Aalborg